Dedicated and results-driven Virtual Assistant with over 4 years of remote support experience. Skilled in managing administrative workflows, customer service, and CRM systems. Known for excellent communication, time management, and problem-solving abilities. Committed to helping businesses grow by taking care of operational tasks with efficiency and discretion.
Helped reduce response time by 40% using canned responses and scheduling tools.
Organized over 10,000 emails for a CEO, implementing filters and folder organization for better productivity.
Freelance Virtual Assistant – 2020–Present
Supporting multiple international clients with administrative, scheduling, and support tasks remotely.
DIRECTV Customer Service Representative – 2021–2022
- Assisted customers with billing inquiries, service issues, and account management.
- Provided information on DIRECTV products and services, offering tailored solutions to meet customer needs.
- Utilized various tools and systems to resolve customer concerns and ensure satisfaction.
Walmart Sales Representative – 2022–2024
- Promoted and sold DIRECTV services within Walmart retail locations.
- Assisted customers in selecting suitable TV packages and internet bundles.
- Provided information on promotional offers and discounts.
- Handled customer inquiries and resolved issues related to services.
BS. in Computer Science
University of Central Punjab, 2024
Email: ZackVirtualServices@outlook.com
LinkedIn: linkedin.com/in/ZackVirtualServices
Location: Remote